Privacy Policy

FITABOLISM Health Technologies Pvt. Ltd. ('FITABOLISM', 'we', 'our', or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website, mobile applications, and coaching services (collectively, the 'Services').

By using our Services, you agree to the terms described in this Policy. If you do not agree, please discontinue use of the Services.

Account Information: Name, email address, phone number, date of birth, and password when you register.

Health Data: Information you voluntarily provide including height, weight, dietary preferences, fitness goals, medical history (where relevant), and any data entered into our health tools.

Usage Data: Pages visited, features used, time spent on the platform, browser type, device identifiers, and IP address — collected automatically.

Payment Information: Billing address and transaction identifiers. We do not store full card numbers; payments are processed by PCI-DSS compliant third-party gateways.

Communications: Messages, support requests, and feedback you send to us.

Deliver and personalise your coaching programs, health plans, and tool results.

Process payments, manage subscriptions, and send transactional communications.

Improve our Services through aggregated, anonymised analytics.

Respond to your support requests and enquiries.

Send you relevant health tips, program updates, or promotional content — only with your consent, and you can opt out at any time.

Comply with legal obligations and enforce our Terms & Conditions.

We do not sell your personal data. We may share your information with:

Coaches & Experts: Your assigned FITABOLISM coach or healthcare professional will access your health data solely to deliver your program.

Service Providers: Trusted third-party vendors (e.g., cloud infrastructure, payment processors, email platforms) who process data on our behalf under strict data processing agreements.

Legal Authorities: When required by law, court order, or to protect the rights and safety of FITABOLISM or others.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred. You will be notified prior to any such transfer.

We use cookies and similar tracking technologies to recognise your device, maintain session state, analyse usage patterns, and personalise your experience. Cookies may be session-based (deleted when you close your browser) or persistent (stored for a set period).

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect functionality. We do not use third-party advertising cookies.

We retain your personal data for as long as your account is active or as needed to provide our Services. If you delete your account, we will delete or anonymise your personal data within 30 days, except where retention is required by law (e.g., financial records for 7 years under Indian tax law).

Aggregated and anonymised analytics data, which cannot be used to identify you, may be retained indefinitely for research purposes.

Subject to applicable law, you have the right to:

Access: Request a copy of the personal data we hold about you.

Correction: Request correction of inaccurate or incomplete data.

Deletion: Request deletion of your personal data ('right to be forgotten').

Portability: Receive your data in a structured, machine-readable format.

Objection: Object to or restrict certain types of processing.

Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, email us at privacy@fitabolism.com. We will respond within 30 days.

We implement industry-standard technical and organisational measures to protect your data, including AES-256 encryption at rest, TLS 1.3 in transit, role-based access controls, and regular security audits.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we discover that a child has provided us with personal information, we will delete it promptly. If you believe a child has submitted data to us, please contact us at privacy@fitabolism.com.

FITABOLISM is based in India. If you are accessing our Services from outside India, your data may be transferred to and processed in India. By using our Services, you consent to such transfer. We ensure appropriate safeguards are in place to protect your data in accordance with GDPR and other applicable frameworks.

We may update this Privacy Policy from time to time. The 'Last Updated' date at the top of this page will reflect the most recent revision. For material changes, we will notify you via email or a prominent notice on our platform at least 14 days before the changes take effect.

Your continued use of the Services after the effective date constitutes acceptance of the revised Policy.